Privacy Policy

At Tradeflux Global, we respect your privacy and are committed to protecting the personal information you share with us through our website, enquiry forms, WhatsApp communication, email, and other contact channels. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our business.

1. Information We Collect

We may collect the following types of information:

• Name
• Phone number
• Email address
• Company name
• Location / city
• Product enquiry details
• Any information voluntarily shared through forms, calls, WhatsApp, or email

2. How We Use Your Information

Your information may be used for the following purposes:

• To respond to product enquiries and quotation requests
• To share product details, specifications, pricing, and availability
• To provide technical support or assistance related to our solutions
• To improve our website, communication, and customer service
• To contact you regarding your enquiry through phone, email, or WhatsApp
• To maintain internal records for business communication and follow-up

3. Product and Business Information

Tradeflux Global provides industrial coding and marking solutions including online TIJ printers, handheld TIJ printers, batch coding conveyors, and ink cartridges. Information shared on the website is intended for general product awareness and enquiry purposes. Product availability, specifications, pricing, and compatibility may change from time to time based on stock, application requirements, and supplier updates.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share limited information only when necessary for legitimate business purposes, such as:

• Responding to your enquiry
• Coordinating delivery, service, or support
• Working with trusted internal or technical teams for product-related assistance
• Complying with legal or regulatory obligations, if required

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of data transmission over the internet or electronic storage is completely secure, and therefore we cannot guarantee absolute security.

6. Cookies and Website Usage

Our website may use standard cookies, analytics tools, or technical tracking methods to improve user experience, understand website traffic, and optimize performance. These tools generally help us understand how visitors interact with our site and do not intentionally collect sensitive personal information unless submitted by you through a form or enquiry.

7. Third-Party Links

Our website may contain links to third-party websites, platforms, or communication channels such as WhatsApp, YouTube, or email services. Once you leave our website and interact with these third-party platforms, their respective privacy policies and terms may apply. We are not responsible for the privacy practices of such third-party services.

8. Retention of Information

We may retain enquiry and communication records for as long as necessary to manage customer relationships, provide support, maintain business records, and comply with applicable legal requirements.

9. Your Rights

You may contact us at any time to:

• Request access to the information you have shared with us
• Request correction of inaccurate details
• Request deletion of your information, subject to business or legal requirements
• Opt out of future communication, where applicable

10. Children’s Privacy

Our website and services are intended for business and industrial users. We do not knowingly collect personal information from children.

11. Updates to This Policy

Tradeflux Global may update this Privacy Policy from time to time to reflect changes in our business operations, website practices, or legal requirements. Any updates will be published on this page with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or the way your information is handled, you may contact us through our website contact form, business email, or official phone / WhatsApp number mentioned on the website.